SHIPPING & DELIVERY

At Pets Etc, we make sure every order reaches you safely, reliably, and with full tracking from start to finish. Here's what to expect once you've placed your order.

Processing Time: 1-2 Business Days

After you place your order, we verify the details, carry out a quality check, and carefully prepare your items for shipping. This typically takes 1-2 business days.

Processing time is separate from the delivery estimate below.

Delivery Time: 5-8 Business Days

Once dispatched, estimated delivery is 5-8 business days.

Every order comes with tracking, so you can follow your parcel all the way to your door.

Delivery timeframes are estimates and may occasionally be affected by customs clearance, carrier delays, or circumstances beyond our control. During busy periods such as major holidays or sales events, deliveries may take a little longer.

Shipping Cost

FREE tracked shipping on all orders over $US45.

Order Tracking

You'll receive tracking details by email as soon as your order has been dispatched. Use these to follow your delivery in real time.

Tracking information may take a short time to become active after dispatch.

Optional Shipping Protection

For extra peace of mind, you can add Shipping Protection at checkout.

Coverage: Shipping Protection covers your parcel against loss, theft, or damage during transit, up to the value of your order at the time of purchase.

Non-Refundable: Shipping Protection cannot be refunded once purchased, regardless of whether a claim is made or the delivery outcome.

Making a Claim: If your order arrives damaged, contact our team within 7 days of delivery. If you believe your parcel has been lost in transit, get in touch within 14 days. We may ask for supporting details such as photographs, order information, or proof of value.

Exclusions: Shipping Protection does not cover delivery delays, indirect or consequential losses, or damage that occurred outside of transit.

Acceptance: By adding Shipping Protection to your order, you agree to these terms, including its non-refundable nature.

Order Changes & Cancellations

We begin processing orders promptly to get your items on their way as quickly as possible. Because of this, we cannot guarantee changes or cancellations once an order has been placed.

If you need to make a change or cancel, contact us as soon as possible and we'll do our best to help before your order has been processed or dispatched.

Questions?

We're here to help. If you have any questions about shipping, tracking, or delivery, reach out through our Contact page and we'll get back to you as soon as we can.