Refund policy

Every purchase comes with a 30-day satisfaction guarantee. If you're not completely happy, get in touch within 30 days of delivery and we'll make it right.

How it works

Contact us with your order number and let us know what went wrong. We'll arrange a full refund or replacement, whichever suits you best. No need to return the item, it's yours to keep.

Damages and issues

Check your order as soon as it arrives. If anything is faulty, damaged or not what you ordered, reach out to us right away and we'll sort it out.

Exceptions

Gift cards and promotional items cannot be refunded. Shipping Protection is non-refundable as coverage begins the moment your order is dispatched. Any shipping fees charged are also non-refundable as the delivery service has already been arranged.

Refunds

Once approved, your refund will be credited to your original payment method within 5 to 10 business days. Your bank or card provider may need additional time to process it.

European Union 14-day cooling off period

If your order is delivered to the European Union, you have the right to cancel or return within 14 days for any reason. Get in touch and we'll process your refund without delay.